| Identity Solutions
understands the need of getting the support and help necessary to keep
your company going. From small to medium size companies, we offer
the preventive and reactive technical support necessary to keep your
business operational.
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| Our technical support
plans covers most information technologies including our own products and
services (unless otherwise expressed). Our support plans are
flexible enough that they can also be used for your technical projects, in
case you need an extra-helping hand or technical expertise in an area of
your project or business. |
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Basic Support Plan
The main goal of the Basic Support Plan is to provide you with the
necessary professional assistance to keep your information systems running
and reduce downtime. It also provides with the equivalent assistance
of having a help desk support personnel without having to incur in
expensive salaries. |
Our Basic Technical Support plan includes: |
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Available Hours:
Normal Business Hours
(8:00am - 5:00pm)
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Phone Support:
Unlimited
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On-site Support:
Yes, around the whole island of Puerto Rico
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Software Provided:
Remote Access Software for 1 Computer or Server
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Hardware Provided:
As requested by each customer situation with a 5% discount on
replacement parts not covered in manufacturers warranty. Discount
also applies to new purchases.
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Services Included:
- Hardware Installation and Configuration
- Software Installation and Configuration
- Technical Consultation
- Equipment Cleaning and Maintenance
- Remote Support
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On-Site Service Hours Included in Annual
Fee:
5 Incidents (2 hours each)
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Annual Fee:
$299
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Hourly Fee (after Service Hours in
Plan are used):
$55 per hour
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Hourly Fee without Plan:
$80 per hour |
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| If you are interested in
receiving our Basic Support Plan, please read the Basic Technical Support
Agreement Form, sign it and send it by fax (859) 201-6937 or email. If you would like additional information, please access our
link Service
Contact Form. |
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Advanced Support
Plan
The main goal of the Advanced Support Plan is to provide you with a
management information analyst, that will manage your information
systems. He will be able to establish backup procedures, data
migrations, server policies and website maintenance. He will also be
able accommodate his support schedule to your operating hours, including
holidays and weekends. The management information analyst will be
your dedicated agent that will represent you either on in-house projects
or with 3rd party vendors. |
| Our Advanced Technical Support plan
includes: |
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Available Hours
Customized Hours (1st, 2nd, and 3rd shifts)
8 hours total per day
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Phone Support:
Unlimited
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On-site Support:
Yes, Puerto Rico and the Caribbean
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Software Provided:
Remote Access Software for 3 Computers or Servers
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Hardware Provided:
As requested by each customer situation with a 8% discount on replacement
parts not covered in manufacturers warranty. Discount also applies
to new purchases.
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Services Included:
- Hardware Installation and Configuration
- Software Installation and Configuration
- Technical Consultation
- Remote Support
- Equipment Cleaning
- Website Support
- Secure Identification Consultation
- Customized Report Generation Consultation
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Service Hours Included in Annual
Fee:
10 incidents (2 hours each)
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Annual Fee:
$499
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Hourly Fee (after Service Hours in
Plan are used):
$45
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Hourly Fee without Plan:
$80 per hour
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| If you are interested in
receiving our Advanced Support Plan, please read the Advanced
Technical Support Application Form, and send it signed by fax (859) 201-6937 or email. If you would like additional information, please access our
link Service
Contact Form. |
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